Reading all the reviews above looks like Harvey’s have messed up big time We ordered a sofa in September with guaranteed Xmas delivery they had all their massive posters up saying guaranteed before Xmas if you order now so we did big mistake I am so disappointed all I have done the past 4 days is ring Harvey’s Chingford branch asking where my sofa is we are so close to Xmas and I haven’t even got delivery date so on Monday I was told your sofa is coming into the warehouse today once paperwork has been done delivery will be imminent I explained we need a date as we have to dispose of our old sofa was assured it will be delivered on time !! well today is Thursday the 20th December just been told nothing is showing on the system strong possibility sofa has not arrived in warehouse no one in the Branch can tell me anything I am so upset by the whole situation we have a broken sofa and family coming for Xmas I would never use Harvey’s again beyond disappointed now as I’m writing this review I’m waiting for customer services so far been waiting for 30 mins on the phone no answer as of yet poor customer service in fact they have ruined Xmas for us hoping for Xmas miracle that we may still get it if we don’t I will be cancelling order and requesting for my money back