One of the worst Customer Services I have ever had to deal with !!!, if you ever try to contact customer support via email or phone, be prepared top be on hold for anywhere up to 2-3 hours !, wait 2 weeks for email replies, you reply back, then another 2 week wait ! We had a fault with the stitching, waited over a month for a reply to come and fix it, then they move your appointment last minute after booking holiday. then finally after attending to fix the issue, you get offered vouchers which are no good to spend instore where you can actually buy nothing......., back to Customer services again! and on and on.................. People, goto DFS !! we've bought there before with no issues and good customer service...........you have been warned They even send a 'How did we do email' funny !