Purchased a kneller sofa in November 2018 because of the pushy sales tactic of the customer service assistant who advised us that under no circumstance would this particular sofa be reduced due to already being in the sale. Upon this info my husband and I bought the sofa outright and we have arranged delivery for March 2019. It was brought to my attention in January that the exact sofa had been further reduced by 150 pounds, upon this I attempted to call the customer service desk several times and sadly I failed to get through to anyone which meant the only way was to write a formal written complaint in order to give Harvey’s a chance to price match the sofa. My original complaint which was emailed on 2 January 2019 was completely ignored and I then escalated another complaint via the resolver platform. I have only met resistance from Harvey’s staff in that they refused to speak to me due to data protection and that they failed to provide an explanation to each of my points raised. Following on, the carlisle store did however contact me and honoured the price match to the value of 150.00. Weirdly the customer services team have taken me down a completely different path and have advised me I must supply to them my passport which in essence will allow me to speak about my case. Harvey’s have messed us about and have caused significant stress and sheer frustration when all we wanted was a simple buying experience. If you are thinking of buying a sofa double check reviews and ask upon payment that you seek a price match guarantee! Harvey’s, I will never use your services again!