What went wrong we entered you shop wrong for starters we then were conned into buy a leather !!!! 3 seater recliner and talked into purchasing insurance for this rubbish we ordered settee 2nd Jan 2018 we received goods middle of April we should have known something was up then .... at the end of October we started to notice the leather wearing away on one of the headrests we phoned the insurance explained the situation and they said because it was not a spill they can’t do anything and told us that it was a manufacturing problem so the insurance was not worth the paper it was written on... we then tried to get in touch with Harvey’s customers services now that another story we phoned them a number of times with a waiting times of over an hour we aventually got through and they said they would send someone down from a company called Castellan the man arrived 30th January done some tests and agreed with us this should not have happened to a sofa which is only 8 months old we felt quite positive when he left.... we got a text from Harvey’s 14th February tried to contact them that day which was impossible phone today and they had a call back service on phone a customer advisor rang me and yes they said it was not their fault surprise surprise they said it was the chemicals on my husbands hair which he has no hair!!! What a load of bunkum I wish I would have read the reviews before I made this purchase PLEASE AVOID THIS JOKE OF A COMPANY to them the customer is never right shape up Harvey’s you will be the next company to go bust