They gave me a time slot & didn't show up - I rang them, apparently it never got loaded onto the van but they just didn't have the courtesy to tell me so I needlessly booked a day off work waiting. After 5 days of hour long phone calls they still don't know where the sofa is and won't offer any form of compensation however have advised earliest redelivery is a month away and that's best case scenario. Be warned if you have any issues at all customer services are rude and incompetent and can't offer any help whatsoever, they just keep telling us to wait a further 24 hours to see if it magically reappears on the system - wouldn't go near them ever again - Avoid!