I feel there is a fault on my sofa. They said no only fault is to many sitting on that side. Do you know this is called a tv sofa.new one to me.i have to pay for a independent survey done and pay for this myself. If there is a fault found they will pay me the money back. I think this is a despicable way to do things. This sofa is only 7 or 8 months old. I also phoned them which I was on the phone a full hour.emailed them. Still the same response. I only want someone to come and look at it without me paying out any money. I think the after care service is despicable.