Ordered a 3 seater sofa and matching chair from the Falkirk branch. The woman in the shop told us we could take delivery in 3 weeks because the furniture we chose is always kept in stock. I arranged annual leave day from work for the allotted day (4 weeks later) and we were told the delivery slot was between 7am to 8pm. We got rid of our old sofas beforehand and were sitting on 2 kitchen chairs. On the delivery day we had a phone call at 9am to tell us that they had none in stock and someone would be in touch sometime in the future for another delivery. I was absolutely fuming and spent most of the morning to various different people so called 'customer services' etc none of who were in the least interested. Suffice to say I cancelled my order (lost my £87 deposit) and have gone elsewhere. I WOULD NEVER RECOMMEND THIS COMPANY !!!