I am absolutely appalled by the service (or lack thereof) Harvey's have provided to customers and the complete disdain they have treated us with. Back in October we ordered a sofa from their White City store in Manchester with an expected delivery date of mid November. This did not arrive. after weeks of wondering what had happened (which involved numerous amounts of to-ing and fro-ing with rude staff over the phone via their customer service line and being put on hold for up to an hour at a time) we were finally told there had been a fault with one of their suppliers in Italy and hence the order would now not arrive until February. You offered us £400 reduced price by way of compensation which we accepted (we went in store to make sure this was confirmed but that is another story) expecting delivery at the end of February. We finally receive a confirmation email that delivery was expected yesterday and after a complete no-show, as predicted we AGAIN had to call your customer service line to be told that the sofa was in fact "pulled off the lorry yesterday due to a quality control issue". NOONE informed us beforehand and my husband had taken the day off work to await a sofa that was NEVER going to arrive. We were told by their customer service team that someone will be calling us in the next 24-48 hours but have got this call? I WONDER??? NO. This is completely UNACCEPTABLE and I would like a response ASAP as to what exactly Harvey's plan do about it. We will be cancelling our order if this is the level of disrespect you show customers. You deserve to lose custom over this Trading Standards will also be duly informed.