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didnt give his name he refused and refused to put me through to a manager
i didnt even want to give them 1 star, customer service is shocking. 1 hour and 20 mins on hold. after ordering it online to say have you got my order and can i have a delivery date. to be told a date but no time and that someone will call me closer to the time to arrange a time it will be delivered but 2 days before delivery no phone call or email so i email them and call them to be told the delivery driver is fully booked for the day harveys had booked my delivery for, had a rude unhelpful person on the phone who basically told me tuff and did not care that i had took time of work for this and his response was we only have to give you 24 hours notice to arrange delivery. that is shocking as how is working people ment to arrange work so short notice is a joke!! told them i wanted composted and wanted to talk to a manager and was told no to both then i said i wanted my order canceled and my deposit back. to then be put on hold and said they will compensate me £50 because they have realized it was there mistake but that does not help me i can not take another day off this week. shocking customer service worse i have ever seen in my life, it was my first time buying something from harveys and it will be the last.!!
6 years ago
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Harveysfurniture has a 1.2 average rating from 496 reviews

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Alice, Customer Support

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