Ordered sofa online. Was told 6 weeks delivery time. As six week approached I contacted Harvey's to give me a date as had no email or text at all since purchased. Was told 26th March. I rang again on 23rd march to double check and was told definitely 26th. I rang DHL to confirm this was correct and they confirmed 26th March between 12 and 4pm. Got rid of my old sofa and booked time off work ready for deliver. Got a call from DHL at 2pm on 26th March to say it will not be getting delivered as it has been lost by Harvey's. I rang Harvey's and they said it has been lost by DHL. Had no explanation or phone call since which I was promised. Nearly impossible to speak to either of them. Finally got in touch with Harvey's on 29th March still no update and the advisor wouldn't let me speak to a manager. I spoke to DHL on 30th March and still no update. Unbelievable how tm2 well known companies can be so poor. Very disappointed. I just want to know when and if my sofa I have already paid for will actually come.
6 years ago
Harveysfurniture has a
1.2
average rating
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496
reviews
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