Placed an order for a sofa in the beginning of October for end of November delivery. Just before Christmas (while I have been sitting on the floor for 2 months I am told that they cannot delver until January. Panic buy an Ikea sofa to save Christmas. In January I am told it will be delivered in mid February. I wait at home for delivery in February and then I am told it will be delivered one day later. I tell them not to do so as I ma travelling ...but next day I get a call as they try to deliver anyway (while I am out of the country). Postponed by one MONTH again as computer systems do not allow anything else!!!! ("We need to let the delivery fail first!") One month later I wait for delivery - I even call them in the morning and they say that the sofa will be delivered. Except that I get a call at 11 that it cannot be delivered as it is in the other warehouse. They are not allowed to call the other warehouse!! Finally somebody starts breaking the rules and asks for manager permission to call the other warehouse and they find the sofa. Sofa is delivered six months (half a YEAR) late after 25-30 calls to customer services (5-60 mins each), numerous promises to call me back but nobody did until last week. These guys will go out of business - it's 2019 now and their systems are just unbelievable inflexible and costly to manage. Promised max compensation but that is not good enough.