We ordered our sofa on November 2nd. We had tests in January asking us to call and arrange a delivery date, which we tried to do. You can never get through. Eventually, the calls and texts started daily asking us to pay, but we didn't yet have a delivery date. I had 3 texts in one day! Anyway, Sofa was not delivered, we had no reason why, although they asked us not to pay until they found out what had gone wrong and they could locate the missing sofa. We were told we could get compensation and it was put on our notes!!! 6 months later we have a sofa. NO COMPENSATION. I would AVOID HARVEY's at all cots. It's not worth the hassle or stress. The C.E.O of Harveys must be so embarrassed to work for such a dreadful company. Had I read all the reviews I would have taken a photo of the sofa I liked and had it made elsewhere!