Ordered sofa at the end of Feb 19, arranged a delivery date. The ‘sofa’ arrived with DHL on the delivery date and at the right time, however the delivery guy then informed me that it was only half a sofa!!! I obviously didn’t accept the order as why would I only want half! DHL were quite good at this point with a lady ringing up a few hours later to say they were investigating......two days later no further communication from DHL and nothing at all from Harvey’s. I then spent 40mins on hold to try and get through to Harvey’s customer services. Unfortunately the order was in my husbands name and so due to GDPR they were unable to speak with me ( I totally get why in terms of doctors/hospital/police they would only speak to the person but this is a sofa - really??!!) anyway we can’t flout the rules so I asked the lady to ring my husband - who is at work and can’t spend 40 mins on hold to speak to someone to give his permission for Harvey’s to speak to me, and for them to contact DHL as she’d told me that according to Harvey’s records they have had no correspondence from them. I also asked her to check her records as my husband had tried to e-mail to give his permission to speak to me however the e-mail address given on the invoice is incorrect as it bounced back twice! He had then tried to message via their web site which surprise surprise had had no response to. A further phone call to DHL who are checking warehouses in Greece to see if they can find the other half(?!) although not being totally sure they were sent it in the first place........Reading other reviews I do not hold out much hope of a resolution and so will probably have to cancel the order and go to a much more reputable company. Again we paid by credit card and so hoping for some protection as will certainly not be giving them 20% for cancelling an order which they are unable to deliver.