Absolutely awful experience so far. Ordered a suite and spent almost £2000. Was told 2 days before by an online advisor the lead time was 6 weeks. This was then confirmed in store 6 weeks. However our order confirmation states 9 weeks because 'this was the only option' apparently! We sold our sofa, expecting our new ones to arrive the following week. I hadn't heard anything, so I called customer service about 5 times, unable to get through to anybody! Spending an hour on hold each time. I was eventually told on the phone that our expected delivery date was 11 weeks after the date we ordered!!! and the lady on the phone was extremely rude and kept reiterating ' Well I have no idea where you got 6 or 9 weeks from'. I have proof of the 6 weeks stated initially on my mobile. I am over 34 weeks pregnant and my expected delivery date is 3 days before my expected DUE date. I am heavily pregnant and have been left with NO sofas. and I might not even have any sofas by the time my baby arrives. This is totally unacceptable and absolutely disgraceful. I feel like I have been lied to just to get our money and there has been no communication since. I will be taking this further.