Ordered Sofa in December. Sofa made and in warehouse 28/02/19. 1st Attempt, 22/3/19 (Sofa not delivered due to not in stock) 2nd Attempt, 4/04/19 (Sofa not delivered due as mix up on date) 3rd Attempt, 5/04/19 (Sofa arrives but two left hand sides only) 4th Attempt, 29/04/19 (Sofa arrives but two left hand sides only again!) Customer service said they do not do compensation only good will gesture. Staff in Aberdeen store did not ask what was wrong or consider feelings just spoke over my Dad, Wife and myself about going though process. Was finally offered £100 compensation if i still wanted the Sofa. I have refused and asked for a refund. Still pending refund. Awful service.