I bought two leather sofa recliners from Harvey's in Decenber 2015. After about two years both sofas showed signs of the colour coming out of them. I eventually got in touch with them (at the time my husband was very ill) and it was nearly three years. I contacted Guardsman and they said the leather was peeling and referred me back to Harvey's who then told me they couldnt do anything until I got an independant report which cost me 48 pounds. When I forwarded report which said it was wear and tear (after three years) use is ridiculous. There was no abuse because only my husband and myself used it. Harvey's said because there was no manufacturing fault they refered me to the Furniture Ombudsman who agreed with Harveys and that the onus was on me to prove liability. I think Harvey's leather furniture should have a sign on it in showroom saying THIS FURNITURE SHOULD NOT BE SAT ON IT CAUSES LEATHER COLOUR TO COME OFF. They are disgraceful I wish I had read the reviews before paying any money to them. If I could have given no stars I would. I will never set foot in any of their showrooms again and I will be warning family and friends as well.
5 years ago
Harveysfurniture has a
1.2
average rating
from
496
reviews
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