Horrible Experience!!! ordered a 3 seater, 2 seater and a 1 seater In January 2019 at my local branch. Harvey’s was very quick in taking payment and mentioned delivery would take up to 12 weeks. Made the remaining payment 2 weeks ago and was promised a delivery date on the 7th of May. This is where the problems began- Got a call in the morning by the delivery company they do not have the 1 seater (no reason specified) and was told by them to contact the customer centre to request an update about it. Contacted the customer centre and was told they have requested an update from the warehouse team and that I should hear back within 72 hours about the next steps. I requested to speak to a manager about issuing a refund however my request was denied as the call centre agent specified that it was too early in the process to escalate As a PAYING CUSTOMER I WAS DENIED DELIVERY OF MY GOODS THAT I PAID FOR WELL IN ADVANCE and DENIED SPEAKING TO A MANAGER AND WAS TOLD TO WAIT FOR 72 HOURS FOR AN UPDATE This is completely unacceptable! This is no way to treat a customer who has given time ( more than 3 months) and money I WILL NEVER EVER BE USING HARVEYS AGAIN IN THE FUTURE!!!!!!!!