Wow.! Sorry to read all these unpleasant experiences....God must work in mysterious ways...tried to buy dining table and 6 chairs and a mirror..bafoon HAZ in Birmingham branch couldn't get to input it into computer for upto 1 hr..asked us to come back later or next day..came back same day then again had issues again with computer..waiting for almost 1 hour..failed. called colleague with attitude..failed..wasted an hour and half not able to purchase. Went home disappointed but having looked into reviews...boy do we feel relieved on missing out on dealing with such an appalling company....LOOK THE OTHER WAY when you see their store.