My wife and I purchased 2 x 2 seater manual recline leather settees from Harveys, the seats "sank" and the settees were so shoddily made they were deemed not fit for purpose by Homeserve, the supposed independent inspector. We were offered a full refund or exchange by Harveys, presuming it was a "one off Friday afternoon job", we settled for the exchange. We chose a different settee, with an electric recline, being assured by the salesman that the seats could not "sink" as they were supported by the electric motors, after we explained to him we both suffered from back problems, and needed firm seats. Within a matter of weeks the seats had sunk, there was a dark mark on the arm of the settee, the recline mechanism on one side is so noisy we have to pause the television, and the two back sections, which should be removable, are not. Whilst not being manufacturing faults, they are all design faults which is part of the manufacturing process, and need to be addressed, Harveys don't want to know and now the Furniture Ombudsman has sided with one of it's benefactors, even though it is supposed to be impartial. We have a £1000 worth of rubbish sitting in our lounge, we have had two leather suites previously, both lasting for approximately 8 years each, and outlasting 2 teenage boys. Shame on you Harveys, we are telling everybody we know to boycott your products, and I hope this review will also help to stop you selling badly designed/made products.