If I could give no stars believe me I would what Harvey’s are doing is so so wrong on all levels. First I was lied to about lead time for delivery of the warren sofa by Solihull branch then I was told item could have ordered as express item. Delivery due today phoned at 9.30 to be told by Emily at customer services yes order is in lorry and will be delivered. Phoned at 3pm as had not heard anything and spoke to Marc and to be told that it would be here before 6. Well 4pm still had not had my phone call to day they was an hour away. So phoned branch. To be told it was never in delivery lorry and 2 seater sofa is not even in stock. So when they took my money they did so fraudulently as they never even had item. Now being told 3 seater can be delivered Saturday and 2 seater within 2 weeks of June according to store. Phone up head office spoke to Emily yet again to be told that the two seater is in stock and she couldn’t understand what we was being told. Phoned Solihull bench back and to be told warehouse says 2 seater is not in stock. So who is telling the truth. Yes we have been offered a loan sofa which I have had to accept as we have nothing to sit on I have also made it clear I have animals and children and will not be held liable for any damage. To which I was told that they was good enough to loan me a sofa. Which I replied you would not have to loan me a sofa if you had delivered mine. Cannot understand how they fraudulently take money, get away with lying consistently and also how the business is even in operation. All Harvey’s do is lie lie lie that should be there motto