I purchased my sofas from Harvey's furniture in Ayr and received my sofas on 07/06. My order was incomplete so I immediately contacted customer services who informed me that I would have to wait 12 weeks for a cushion however it only took 3 weeks to receive my sofas. I informed them that the Ayr store had cushion' s to be told they would send an email and deal with it. My husband then went into the Ayr store to collect the cushion to be told customer services are dealing with it "get the contact number from your invoice". I have contacted customer service everyday and I am passed to other departments and still no resolution. Appalling customer services with little disregard for their customers. I was also informed if I returned my sofas I would not receive a full refund due to having them for almost 2 weeks. Disgusting customer care and I would NEVER recommend this appalling retailer.