Terrible! Never ever ever get your sofa from this shambles of an organisation! They lie about delivery dates. They have no idea when your sofa will arrive and openly admit until it is in their warehouse they can't guarantee anything. They have failed to deliver twice at the agreed delivery and can now no longer provide a date. Well its only been 6 months so far I can wait. They do not give any compensation until after the sofa has been delivered as they want you to not want to bother about returning it once they offer a pathetic amount. They do not contact you with update you have to phone and chase. Sometimes you wait over 2 hours in a queue. I suppose they get a quite a few complaints. Their sales line is instantly available! I can't review the quality of the sofa yet so hoping that's more positive.