Okay - initial delivery following very good purchase was before stated date. V pleased. 2.5 years later, sofa bed failing : holding springs shearing off!! I paid refundable £50 for assessment. Fault confirmed and money returned promptly. First attempt to deliver replacement part failed as I was not notified of delivery time; the second attempt failed as the van broke down 40 mins or do before end of delivery window time. Okay. Third delivery and the part landed safely - measuring approx 1.5 metres x 1 metre. Hardly small. On Sunday 5 August 2019, a charming engineer arrived to fix sofa bed. Hooray!! Alas, no. The replacement part is 2 inches too small and will have to be returned. It has taken since mid April 2019 to reach this situation. Someone has provided the wrong measurements or similar. I have written to CEO asking for a replacement sofa bed, please. All those 5 hour window slots for assessment, delivery etc have exhausted my patience. I await a response from someone. Anyone will do!! Okay, there are bigger problems in the world, and a broken sofabed is very First World. But ...