Bought leather recliner sofa feb 2017 it has gone flat on one side of the seat and can feel metal bar when recliner is up.phoned customer service twice yesterday and was 17 th and 19th so asked for callback !! Still waiting rang today and eventually got through and was told as it was more than a year old I would have to pay £48.50 for an independent company which they recommend to get a report to say it was a manufacturing fault before they would consider anything if that wasn’t the fault they would do nothing,. They have got to be the worst company in the world shoddy furniture and a non existent customer service dept