Ordered 2 new sofa's on line. Delivered ok. Found one was creaking like an old galleon at sea. Homeserve came out, took it to bits but was no better. Agreed a replacement, another day off for the delivery. After it was delivered we noticed it had a hole in it obviously punctured on the front door ! called again. Said Homeserve would contact me, they didn't so called again. Told me they weren't taking any more instructions and told me to expect a call from another company. 2 days later they called. Appointment was made, another day off. A week alter they arrived, couldn't fix the hole and agreed a 2nd replacement. Had to chase Harvey's as no contact post visit. Agreed to provide lump sum after delivery, amount not disclosed. Altogether an horrendous experience of hassle, phone calls and days off. Never again !! avoid like the plague !! Currently awaiting another date, sofa and compensation.