I rented a car with insurance and refund on this website on 29 April. When I arrive in Lisbon on May 9 to take the car to the airport, I go to the Hertz stand and they tell me they cannot find my booking in the computer system. After 3 hours, they find the reservation and when it's time to use my bank card, the machine doesn't accept. So I end up giving up. When I get back to Paris I contact the company to get a refund, because I didn't get the car. The first time they reply to my email and ask for proof of the rental car and the plane ticket. I then send all the documents and they never reply to my emails. This company is a farce, a hoax, a fraud. Never rent a car from this company because you will have problems. I have insurance on my bank card so I got my money back but I will never rent a car from this fraudulent company again.