I had a reservation of a rental car in HolidayCars.com in beginning of year 2000. Since the COVID-19, My flight was cancelled, so there is no way to pick up the rental car at the place I reserved. And I had to cancelled the rental car in HolidayCars without my will. Then they are supposed to refund but instead of that they kept the money as credit. I asked to refund right away by email, since I had no idea when I can use such credit next time and even asked what if your company is bankrupt. However They never reply at all. I tried to use this year the credit somehow forcing my situation and I made reservation there. I checked by email if my credit was used for this time, but they never replied to me. I even called the company and left my phone number, but still didn’t call me back at all. I tried to call again and again and could finally ask my credit but they didn’t clearly explained at first but when I really accused, they finally transferred the phone to the section which can explain about my credit. They finally said the company was bankrupt in 2021, they didn’t event notice about bankruptcy at all that time. And they said they cannot refund me at all since different company took over HolidayCars now. No matter what the situation was, they shouldn’t use the customer’s credit at any reason. It doesn’t matter their bankruptcy for customers that is only the issue of HolidayCars and BookingMonkey. Even though It isn’t my fault why they t could take money from me. They are imposter or thief. Very unreliable company and thief. I will never use this company and Swiss company. Big liars.