Don't Bother Awful Company
Started off great website was easy to Navigate, Booked my rental awesome! But the problems started as soon as I arrived at airport the company I had booked Pandora Car Hire did not have a desk at the Airport when their listing on website clearly stated they do, hence why I booked them. So then I had to buy a sim card at the airport for an extortionate amount and contacted them they then sent someone after 1 Hour. So we get to there Depot which is 2 miles away from Airport and they want £500 as a deposit which I paid on my credit card. Anyway once the rental car was returned I assumed they would refund my deposit but no they said will take 3 weeks. So wait over a month and nothing is sent so contact them, firstly they do not respond then once you start complaining magically they start communication. After many hours complaining writing reviews they finally issue a refund. The way they do this rather than refund to me credit card is to get someone in my home country to contact me and then BACS transfer me the money.
Seriously who did the due diligence on this company! If I had not been so determined I would never have got my deposit back, I dread to think how many people have lost their deposits because they could not be bothered to go through all the headache.
This company is quick at taking your money but need any help and you aint going to get none. I had to do everything myself. The funny thing is the day after I got the matter resolved holidaycars contacted me to ask for information.
Simply Useless.
Guys you seriously need to look at your processes and do proper checks and balances on your suppliers to avoid problems like this for your customers.
Definitely will not be using you guys again.
3 months ago
Holidaycars has a
1.0
average rating
from
47
reviews
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