STAY AWAY! DO NOT!!! repeat DO NOT use this company for carrental at any cost. We rented a T-Rex Touran for our vacation in Greece. They stated that if we paid everything in advance the car would be secure and and the exact model would be available for 10 hours from the time of pickup. However our flight was delayed and when we arrived at Athens Airport and went to pick up the car, it had already been given away to other people. NO car.?! So there we were stranded at Athens Airport with 3 children and no car. Luckily holidaycars had an emergency hotline for both live chat and phonecall. (So we thought) now 3 days later, none of those services seems to be working. For 3 days straight we've been trying to get a hold of any person from the company. Any person at all who can help us out without any luck. We've phoned their offices in Greece, UK and Holland, none of the numbers work. We've tried live chat and emails and also have left messages on their answeringmachine. And we are met by a wall of silence. No refund have been given and we are out 1000€ with no car. This is by far the worst treatment from a rental company I have ever experienced. Maybe with this post someone in the company will notice and finally give us a refund. Or at least I can save other families from making the same mistake and putting their trust and money in renting from these guys. STAY AWAY from this company or rent a car at your own risk. Lots of fake reviews give em 5 stars. Should be impossible with a service this lousy. Dato for oplevelse: 28. juli 2024