I had rented a car in Bucharest from 7:30 PM through Holidaycars, paying almost 900 euros upfront (don't do it!). The AeroItalia flight from Rome was two hours late, and I called Pricecarz (the rental company, who turned out to be real scammers) at 5:53 PM to inform them of the delay. However, upon arrival, they said they no longer had my car and could only give me another one if I paid an additional 500 euros. Of course, I refused—this is a scam, as I had already paid everything in advance—so I decided not to pick up the car. My rental was supposed to start at 7:30 PM, and my call to inform them of the delay was made well before that. The Holidaycars invoice clearly stated that I didn't have to pay anything more. I spoke to a very rude Holidaycars representative in Amsterdam, who told me that they couldn’t intervene in the relationship between the customer and the rental company. So, what's the point of their support? Just to take the money? I sent all the documentation requested by the Holidaycars representative to get a refund: proof of the delay and my call to the scammers at Pricecarz, receipts, and boarding pass. I paid almost 900 euros for a rental car that I never picked up. I requested an immediate refund, but I haven’t heard anything back. I had to block my credit card, and now I need to file a fraud report. I hope you can avoid all of this by staying far away from Holidaycars: my lawyer says this is called fraud, so be careful! An update from July 24: Today, I received a hilarious email in English from someone named Jazz at Holidaycars (when they wanted my money, they knew Italian) telling me they couldn't refund me because I hadn’t called the rental company! And I had even sent them a screenshot of the call, as requested. There are no words. Holidaycars is a gang of scammers—I will never see my money again, but at least you can stay away from them! Update on August 20: Thanks to Trustpilot, I’m now receiving several emails from both Holidaycars and the rental company (Pricecarz). The latter claims they no longer had my car due to the flight delay and that in such cases, the cancellation is free. In fact, Holidaycars didn’t pay them because their car wasn’t picked up. They say it’s Holidaycars who should refund me the money (nearly 900 euros) that I had prepaid. Honestly, I don’t understand why Holidaycars wants to keep the money for a service they didn’t provide, risking losing so many Italian customers—is it worth it to steal just 900 euros? Then they write that they want to find a fair solution for all parties involved—what parties? It’s just me and Holidaycars; they stole my money, and they have to give it back. BEWARE OF THIS PROVIDER; YOU'LL END UP IN A DEAD END IF YOU RELY ON THEM, RISKING LOSING A LOT OF MONEY. DON’T DO WHAT I DID, STAY AWAY.