DO NOT USE THIS COMPANY! THEY OWE ME MONEY! I booked car hire through this company in May 2024 for my trip in October 2024. Less than 24 hours before I was meant to pick up my car, the hire company text messaged me advising they won’t be giving me any cars. I had to find another company and pay double on such short notice. I raised a query with Hire Car and they advised they’ll come back to me with a resolution within 21-28 days, which they haven’t done. They continue to respond with very generic emails, completely IGNORING my request to escalate my query and they continue to withhold the money I paid for the car I booked through them!! Jennifer in their customer service (I’m assuming as they don’t even sign their emails with their job title) is no help and completely dismissive in every single response. When I try to escalate my complaint by adding word like Urgent into the subject she’ll delete them in her response. The worst customer service I’ve ever received!!