Due to COVID I was unable to arrive in England for my narrowboat holiday from the US. However it turns out that HOSEASONS had already canceled my holiday with Andersen Boats. From HOSEASONS to Andersen Boats; "This was cancelled down at loss of deposit £400 but didn't realise he'd paid you his balance. We will need his bank details to action his balance of hire refund." Not only that but my receipt states: "Non-refundable Security Deposit of £60" NOT £400! As it appears I would have arrived in the UK after a 14 hour flight, and 4600 miles with NO NARROWBOAT!