Booked a week in April 2021 last year & paid £300 deposit, for cottage in Devon, no communication whatsoever during covid lockdown, no emails received. I looked at their website & it expressed would be in touch as to whether bookings would be refunded due to cancellations & covid lovkdown so waited for contact. No contact. Received email yesterday 8th Feb saying we have lost deposit & have cancelled our holiday !!! I called twice & was told they did send email but could not forward on as had no means of doing so !! Was told email hoseasons.co.uk but this is incorrect. Have tried Resolver after calling again & customer agent abruptly & impolitely answered " yes what is it" & then cut me off! Oh my goodness, absolutely disgusting. I am so upset & completely flattened by whole sorry saga !! Hoseasons / Awaze you should be ashamed!! Never ever again!!