Do not use. Avoid at all costs, save yourself the headache and money and just book direct with the campsite or whoever you want to holiday with. Money grubbing company that refuses to give back any deposit when they can no longer provide you with the holiday you booked even though the site you are staying with has no problems doing this. They even charge a large cancellation cover that is useless as it does not allow you to cancel when they can no longer provide you with the holiday you booked. Terrible company. Terrible customer service - if you can get hold of anyone. Has been a costly nightmare and will never use again and will do my best to ensure that no one I know will ever book anything through this company. Hoseasons have single handedly ruined what was supposed to have been our first family holiday and is now a £200+ learning experience. We booked a four day break through this company at the end of 2019. Then covid. To rebook for the 2021 summer this company almost doubled the cost for those 4 days and 'advised' that we take out the cancellation cover at a cost of £57. Well this year we still can't have our holiday as we planned it. No fault to Hoseasons however the costs to rebook again increased massively but strangely enough were much lower on the campsites website who incidentally fully refund and charge a much lower fee for the cancellation cover. Needless to say we cancelled outright with Hoseasons and have rebooked with the campsite, even upgraded to a much nicer caravan and all less than what Hoseasons were charging for the slightly better than basic caravan for the same 4 nights. And their cancellation cover surprisingly has so many clauses that it's not worth the paper its electronically written on. Well apart from to them as they gained another £57 out of us for nothing. Shame that the company is so money hungry that we are out all this money and they simply don't care. Either way they win. You holiday with them they get paid. You cancel your holiday with them they get paid. Thanks Hoseasons, you suck.