DO NOT BOOK THROUGH ANY HOSEASONS COMPANIES
14 months ago my family booked a holiday to Snowdonia. We are a party of 11 so knew we needed to book a year or more in advance as it needed to be in half term, near Snowdon and a house that would accept children and dogs. We were going to celebrate my Mums 60th birthday, and it was to be the first time the family will be together in 2 years. THREE WEEKS before our holiday cottages.com called and told me it was cancelled - with no reason. Absolutely disgraceful. A party of 11, 3 weeks before half term and our holiday has just been cancelled without any chance of finding anywhere else to stay. We were given no reason and the response from my complaint 'I cannot advise of a time scale of when to expect further communication on this.' I have since heard nothing.
We were offered £300 compensation however divide that between the 10 adults now not going on holiday, that gives us £30 each to go towards trying to find somewhere else to go. Impossible. We are furious, gutted, frustrated. An absolute disgrace.
3 years ago
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