Used this company once before and was initially happy. Second time we booked with them my wife's grandmother had passed before we were to leave. I had paid for the cancellation cover but I warn you this doesn't mean a thing and you still have to jump through hoops to receive a refund. I had to send her death certificate as proof of death and then they said it wasn't a direct relative until we spoke to the manager and complained. Out of £725 we got back £575 so £150 lost over 'compensation and admin fees'! Sounds like a lot of rubbish for people typing on a computer all day. Won't be using them again. Insensitive to their customers. Hope they enjoy the money they gained as they have lost out on an potential customers in the future due to being greedy!