Daylight robbery springs to mind!! I booked a holiday under the "low deposit scheme" at the time I didn't know this was a "scheme" I paid a deposit but had to cancel literally days later due to getting the term dates from my sons school and realising he wasn't off that week!!! I spoke to a woman in customer service who was rude, snappy, talked over me & quite frankly didn't care. So much for customer service! Now if they had said your deposit won't be refunded, I would have been fine with that. Despite giving over 3 months notice they sent me a court claim asking for the rest of the deposit £124.40 and a further £35 for court fees. Fair to say I will never book with this company ever again! They own cottages.com and Hoeseasons. My mum books 2 to 3 holidays a year with them , not any more. Parents at school also book with them, not any more. I am a single parent, working part time & have also been hit with COVID meaning I had to take a month off work for me and my son. They don't pride themselves on family values and I hope they're run into the ground for what they put family's through!!!!