If I could give 0 stars I would. I needed to cancel the booking as my dad has died. I am left with thousands of pounds worth of debt and funeral costs. I was due to go on 4th June but I cant go anymore due to being off sick from work and grieving. I am depressed and have very horrible thoughts. but they dont care. Its not their problem. Its mine. I called hoseasons to cancel as I received no booking confirmation, there was an issue finding my booking on their side too. I'm not angry with the guy that was trying to help. I'm angry with his manager and their processes. The deposit amount taken at booking was £25 which is what the lady told me was when I booked it.. She said the full amount was due on 26th March. I have not been sent their terms and conditions at any point! Even now. So when i called to cancel. I am now in a hysterical state because hoseasons wanted a further 75 pounds to cancel the booking! Why? They are money sucking bankers. This would of been my first visit to a hoseasons but i will never book with them again. I dont like caravans but I would of gone for my dad. I cannot believe how heartless they are. Karma is a girl dog. When someone you love and adore dies and you can't make it. Do not expect anything but a cold heartless process. Hoseasons you make me sick!