Had a 4 night break at Southview Holiday Park in Skegness and the caravan we were allocated was nothing like the one we booked. The images on both Hoseasons' and Parkdeans's websites ( including a virtual tour on Parkdeans's site) were similar to each other but our caravan was totally different.
The bedroom was very dated and didn't have the ensuite shower it should have had. The layout of the living areas were not open plan - lounge had a door to keep it separate. Sofa was old and uncomfortable and lounge furniture was old fashioned. Kitchen was very dark wood instead of white/light wood and was poorly equipped - no bread bin,oven gloves,basic utensils (we had to ask for some at reception),no decent sized pans etc. Dining chairs didn't match each other. We had a dishwasher that wasn't in the description.
I don't know of any other selling situation where the company can provide the goods you've paid for in a completely different version and get away with it. Our caravan was obviously not the one we booked and if it hadn't have been so cheap we would have asked to be moved but for 4 nights, we put up with it but it's the last caravan we will ever be booking!!
2 years ago
Hoseasons has a
2.0
average rating
from
806
reviews
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