TERRIBLE !!! WE BOOKED DEVON HILLS HOLIDAY PARK ON THEIR WEBSITE THINKING THEY OWNED THIS SITE ...BIG MISTAKE ! BOOKED A SUPERIOR LODGE 4..7 NIGHTS ..HAD TO PAY EXTRA FOR EARLY CHECK IN AND LATER CHECKOUT OR ITS 5PM AND 9AM..OUR LODGE WAS ""FAIRVIEW 1"" BIG FOR SALE SIGN ON GATE.. BUILDING WORK GOING ON NEARBY SO LOOKED HORRIBLE ..LODGE WAS VERY MODERN WHICH IS WHAT WE EXPECTED FROM THEIR BROCHURE PICTURES WITH HOT TUB....THE HOT TUB AREA WAS ENCLOSED NOT ON THE VERANDA? EVERY OTHER LODGE WE COULD SEE HAD THE HOT TUB ON THE VERANDA ...NOT WHAT WE EXPECTED LOOKING AT THEIR ADVERTISING BROCHURES.. IT WAS INSIDE A GLASS SCREENED AREA WHICH WAS FILTHY ! COBWEBS ...DEAD LEAVES ...BIRD POOP...AND FILTHY WINDOWS ALL AROUND THE TUB ...DIRTY DECKING... ..YOU HAD ABSOLUTELY NO ROOM TO WALK AROUND IT ..EXPOSED TAPS AND RUBBER PIPES.....WE COMPLAINED IMMEDIATELY BUT WHAT THEY OFFERED US AS AN ALTERNATIVE WAS A LODGE THAT WAS OLD TIRED SMELLY AND DEFINITELY NOT THE SAME STANDARD..!! .WE HAD A LIVE COMPLAINT ON GOING FOR THE FIRST 4 DAYS ...NUMEROUS CALLS WITH HOSEASONS AND THE DEVON HILLS PARK RECEPTION ..THEY WERE USELESS ...DID NOT WANT TO KNOW BASICALLY.. NEITHER DID ANYTHING OTHER THAN FOB YOU OFF! WE WERE NOT ABLE TO USE THE HOT TUB AT ALL DUE TO THE FILTH AND DUST FROM BUILDERS WORKING ON NEW PLOTS NEAR OURS.. .THERE WERE ALSO OTHER CLEANING ISSUES INSIDE THE LODGE WITH COBWEBS ..DIRTY PATIO CUSHIONS ..BLOCKED SHOWER PLUGS WITH HAIR AND DEBRIS WE WERE EVENTUALLY TOLD BY HOSEASONS THAT THE DUTY MANAGER OF DEVON HILLS HAD MADE A DESCISION THAT WE HAD NO RIGHTS FOR COMPENSATION?!...THERE IS ABSOLUTELY NO CUSTOMER SERVICE HERE WHATSOEVER...WE NEVER EVEN SAW A MANAGER THE WHOLE WEEK !!..NO MANAGER BOTHERED TO SPEAK TO US....THIS HOLIDAY COST OVER £1,000 FOR THE WEEK.... IT HAS BEEN NOTHING BUT STRESS ....UPSET...IT WAS MEANT TO BE A RELAXING WEEK FOR MYSELF AND MY HUSBAND AS HE HAS HAD TREATMENT FOR CANCER ...HOSEASONS HAVE NOT DELIVERED THE HOLIDAY WE BOOKED AND PAID FOR .. I WILL NEVER BOOK A HOLIDAY WITH THIS COMPANY EVER AGAIN ...WILL BE CONTACTING TRADING STANDARDS AND RESOLVER AS HOSEASONS ARE SELLING YOU A DREAM NOT REALITY ..! Photos and videos taken for evidence