We booked a caravan through Hoseasons for my husband, young son and myself. We left the caravan after only a few hours of being there as it had bugs crawling in the carpets, even black spots on the mattresses and the whole place smelled. I have a mould allergy and after seeing the mould around the windows we decided it wasn't worth staying for me to become ill with mould exposure. There were coffee or tea marks on the table that hadn't been cleaned off - the whole caravan was just filthy. We returned home that night, travelling almost 7 hrs round trip. Hoseasons were informed and after contacting the caravan site, who eventually answered the complaint after 3 weeks - Hoseasons have since closed my complaint because they were satisfied with the site owner's response, stating the van was clean! I've been robbed of £300 by these scammers and I would urge anyone to please avoid booking through this company as they have proved that they do not care about their customers. I will be taking this further and I will be making a formal complaint against Hoseasons and the caravan park involved. I have never had any reason to complain using other companies and have always found cleanliness and customer care paramount. However sadly I do not recommend booking through this company as you may lose your money like I have. £300 for 3 nights, when we didn't even stay 1 ! I would give Hoseasons no stars, unfortunately had to give one in order to leave a review. I'm so disgusted! This was meant to be a break as being ill with long covid for 2 years which has made me disabled was finally something to look forward to, however it feels that my complaint was never taken seriously, they took my money which is all they are interested in. Will never use Hoseasons again - please look at other companies to book with for peace of mind.