If I could give this place a zero star rating....I would. I didn't even get there. How is so you may ask?....well let me tell you. Firstly, with this being the summer holiday's, the pricing was already hiked up as high as possible (£820). Alas, I was looking forward to a romantic retreat with my Fiancée and paid the amount. Then due to unforeseen circumstances my two little boys were let down from a sick relative and had to join us for the holiday in this one bedroom cottage, we were willing to take all the bedding for them, but were told no . The best they could offer was 1 adult and the two boys....I guess that would be me in the double bed and the boys on the bedding I would take. It makes no sense having that empty space next to me does it. Then we phoned the owners directly....wow, wow, wow. Empathetic? no...Rude? extremely...Interruptive? Yes....Repeat business needed? Obviously not. I would never set foot on this property even if I was paid. I even offered more money for an upgrade to Hoseasons....not interested(fully booked I guess). Hoseasons, thank you for putting the customer last.... P.S I was warned not to do this review by the Hoseasons staff, to which I replied why would you take Whipcott Hilltops side and not your customers....to which I had the phone rudely slammed down on me.