A terrible and very disappointing experience. We booked a woodland lodge at Finlake in Devon, they messed up our accommodation so they put us in a caravan. They then tried to make out it was an “upgrade” as it was a 6 berth, and the lodge was a 4 berth. They offered a partial refund which we still haven’t had nearly 2 weeks later. They didn’t transfer our early check-in to our new accommodation so my family had to wait 4 hours before we could get in. I’m not sure who was at fault either Hoseasons, Finlake or both of them but in any case, I will never book with them again