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AVOID!! We booked a Finlake park holiday home Chudleigh Devon through Hoseseasons after looking at many pics of different rated homes we decided to go SUPERIOR as this showed a very modern inside and spacious outside balcony. What we got was something very different!!. The home was very dated and dirty. There was food on the uncomfortable bed sofa chair arms in the living room area.Had rusty kitchen stools and dog hairs in the bed my daughter was sleeping in. The outside was very small, the hotub was dirty inside and out. The seating area was tiny with old dirty fold up chairs covered in bird poo which we couldn't put all 3 out together as there wasn't enough room. Reception were very stubborn and unhelpful, we queried what standard of home we were in and they said it was correct and the pics are generic!. We pointed out the hotub which they said would be cleaned and drained, this wasn't done. When we complained the next day they said it wouldn't be drained just some chemicals put in and sieved! We decided to move to another site and Hoseasons charged us an extra £215. Plus we lost fridge/ freezer food as Finlake charged us for 3 full days said we would need to be out at 10.00am. We couldn't get into the other accommodation until 4.00pm. When I complained through Hoseseasons Finlake wasn't interested. Hoseseasons said they would refund £50 as a goodwill gesture! Which I think just wasn't enough for all the inconvenience and extra money it cost to move!
2 years ago
Hoseasons has a 2.0 average rating from 806 reviews

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