Had to give a star should be a minus. DON'T USE THEM and don't believe the info on their booking site! When booking a 3 day stay their booking form stated 'Lowest Price Guarantee', found out a few days later another 'van' with exactly the same specification/make/caravan name/date/length of stay/same site, was cheaper via by park owners plus a substantial reduction on ferry crossings which Hoseasons could not/would not offer. Contacted Hoseasons ......not interested but sent me an email stating "to pay this amount, to avoid further action to recover the money". Requested CEO email details & was given a name who had resigned some 10yrs previously, finally found CEO details, still waiting 10 days later for an acknowledgement, obviously sloppy leadership leads to the same from customer services. Same booking is now still available at £109.00 MORE. Perhaps their comparison x lowest price guarantee is only for their own website :(