Just to add to the long list of complaints, booked boat holiday for this time next year two months ago, due to illness cant make it so thought id cancel, i paid £50 deposit which i read that it would cost to cancel the £50 plus addition ( no cost there though ) Eventually get through on line chat ( no one to one ) said it would cost another £ 100 for I suppose admin , seams a lot, said ok to find out they took another £147 instead of the £100, then had to go through all that to get them to admit wrong amount and yet to receive the refund , such a shame it cost so much for a little admin