Can you leave less than 1 star?! I initially booked a holiday with cottages.com but when I made amendments they cancelled and rebooked under hoseasons. My logins show cancelled in cottages com and booked in hoseasons. I had tried to pay my account but as it was showed as cancelled I wasn't sure what to do and no one answered my calls in months. I eventually contacted the owner of the cottage who gave me the new reference and searched in my emails, that when I realised it was booked under a new company!! I have been trying to call hoseasons since, still can't get through and paid a small amount off but the stress has left me just not wanting to go. I have tried to cancel the holiday but yet again no one answers the calls and when I eventually got through to someone on the webchat they told me I could only cancel through my online account at cottages.com and they refused to cancel, I explained that it was already cancelled in that account but was live in my hoseasons account. I even sent screenshots. They said they'd send me a login and then cut me off! What they have actually done is rebooked my holiday with a new reference number and still under hoseasons!!! I have contacted the owner who has tried to cancel it on my behalf and they are refusing to cancel from his end and have told me to call for a full refund! Thankfully I have screen recorded the ridiculous chat as evidence. The owner is trying to get it sorted but as of now I still have a holiday I have not paid for in full and cannot get through to anyone who will cancel it! I have Also contacted the parent company Awaze and I'm waiting for a reply! Absolutely appalling customer service and company.