We had issues with the caravan complained to the complex and got told to contact hoseasons which we did, the bloke we spoken to called Zack was abrupt and belittling my missus saying it is our problem for not raising the complaint with them straight away, then rang the site to make sure we had raised a complaint with them in the first place. He was abrupt and not helpful at all, the caravan was facing onto a dirty cleaning block a cupboard door was missing to the kitchen, no privacy for us and our young children due to no net curtains as advertised there was also no carpet as advertised in the living room, the vinyl that had been put down was scruffy and dirty, I went to the shower to wash my 3 year old and the water was absolutely scolding finding out that the shower regulator DID NOT work so the temperature kept rising and dropping. The microwave in the kitchen was faulty didn’t work until you wiggled the cable at the back, there was no cushions on the sofa as advertised and the extractor fan lights didn’t work. The outside of the caravan was filthy covered in bird poo, the caravan was very small for a family of 4 and not possible to fit a travel cot in for a baby. I would hate anyone to have the experience and been spoken to like my partner did, the customer service is absolutely horrendous. The holiday park itself that we stayed at was lovely great members of staff and facilities, just the accommodation that let it down.