Almost impossible to speak to a real person .We booked a holiday with Hoeseasons and noticed two weeks before we were due to go that no money had been taken from our account to pay for it .After trying to negotiate their A I.bot reply system to no avail I finally managed to speak to a human who told us that despite them sending us a booking reference number that the holiday booking had failed and because of that they hadn't sent us a confirmation .We recieved nothing to say the booking had failed or why .they then told us that as no money had been taken the accommodation was no longer available but would I like to book a smaller, lower grade accommodation instead . NEVER AGAIN