My partner and I are both clinicians with the NHS. Being able to get time off together is rare and therefore a luxury. We also have two dogs, so finding accommodation to cater for us and two dogs at a time we can take together, takes planning. We managed to secure a dog friendly lodge in Wiltshire with Hoseasons. Hallelujah!!! I immediately paid in full. We subsequently planned, booked and paid for several excursions and events in the area to align with our June holiday. This morning I received a rather curt and minimally apologetic email from Hoseasons to advise that our accommodation was no longer available. On phoning, we were advised that the owner of the lodge was moving it off site and that was that. I asked if there was any alternative accommodation.. seems not. The only option was a refund. Had I cancelled this break, I would have lost some if not all of the money paid, yet, when the reverse situation is applied, I have no recourse. Not only do we not now have a holiday, we are unable to claim back the money paid for events we've booked. Utterly shambolic. I will never consider this site nor Hoseasons ever again.
10 months ago
Hoseasons has a
2.0
average rating
from
806
reviews
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